Still waiting for delivery!!! This was urgent!

I had ordered and paid for my order online on 3rd March. I was still awaiting the delivery of my order last week so maybe thought that they had not received my payment confirmation. So resent it and emailed customer complaint about it. I received an email from Noby that she received the original payment confirmation and that she apologizes for the delay and that my order has been dispatched. This was last week Wednesday. I am still awaiting my order, I emailed Noby again on Monday to see what was happening with my order but with no response. I will never use homemark online service again. Very poor customer care and very poor delivery service. <br> <br> Please advise if I will receive my goods or whether I should demand for a full refund.