Still unimpressed

I must say i appreciate how Homemark apologised for the service given but the weirdest part is that i still have the item and haven't been refunded it has been two weeks now after drop off and im becoming very impatient. Last week i contacted Cher and she said she will phone the warehouse and then call me back straight after to give me an update but i dont even think she contacted the warehouse because i still haven't heard from her and its been a week. Homemark i do hope that this is the last complaint i will put on Hello Peter because i am now officially going to take things further. I am not the type of client who will wait a month to be refunded. Get the courier guy to my house before Wednesday and refund me my money how hard can it be!!!! ***