Still no response

Item: Homemark
Rating: 2
Author: Carla S

Hi Morne. This is my second post about the same problem. It's been 3weeks now since my order. You told me to get a hold of Noby in order to get my refund. I sent her an email a week ago with no response. Then I tried to phone her 10times where they said she would phone me back which did not happen or when they put me through to her the line is just disconnected. I sent her an email again asking to please phone me back. I am getting no response. I just want a refund for my order 35450 urgently as the product cost me R3500.

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Replies (1)

Homemark's replyOfficial

26 Aug 2015, 10:31

Hello CSlabbert07,

I have spoken to Noby and she has informed me that she did receive your banking details as requested but after the cut off date for refund submissions.

I will process your refund for you this coming Thursday, 28/08/2015. Please be advised that we only process refunds on Thursdays.

I apologize for the delay in this regard but I can assure you that I will personally ensure that your refund is done. The funds will reflect in your account wihin 2-3 business days.

Please contact me directly on *** should you have any further concerns.

Thank you for your patience and understanding.

Best regards
Morne

Homemark's reply26 Aug 2015, 10:31

Official