still no response

Good Day Homemark<br> <br> It saddens me to be on the receiving end of such poor customer service. I am also the Manager of a store, and the company that I work for prides itself on delivering only the utmost best customer service. This is the second report that I am writing now, as I have heard no response to the first one yet. Being a Manager myself, I understand that customers can be difficult at times, but it is my job to then turn the situation around and make sure that the customer is satisfied, ensuring that they will one day return to our store and continue to support our brand. In our case, we are not in the wrong, we were not made aware of the returns policy of your company, and on top of that, the manager of your Tygervalley store came into our store and opened our product and used it, thereby cancelling our chances of receiving a refund as the item had now been used. then when he realised that he was not getting anywhere with us, he phoned his superior and handed the situation over to her. even after she heard that he was the one who opened and used our product, she was still unhelpful. That is unacceptable. We would like our money back please. Thats all. Thank you.