Slippers from Homemark are *******

I purchased 2 pairs of slippers on 30th June 2021 for my husband and myself, through Homemark. I hand washed mine last week and all the stitching on the top of the slipper has loosened, so I am rather disappointed I emailed Homemark and this was their reply: Thank you for bringing this to our attention.

After careful consideration of your complaint herein, we will not be replacing nor refunding due to the following reasons: - This part is a wear and tear and is not covered by your warranty. - Your return will be in contravention with our Hygienic Policy. While we are always here to help, our hygienic Policy has been updated in order to protect our customers and staff during the Covid-19 Virus pandemic. Unfortunately we can NOT exchange or accept returns on any hygienic product that has been opened. We are trying to do our part to stop the spread and protect our customers. HYGIENIC CLAUSE 28(3)(a): Under Regulations, 28(3)(a) Consumer Contracts you can refuse returns of items that were sent out sealed for hygiene reasons if they come back unsealed. Hygiene products which relate to personal hygiene and self-care are generally non-returnable. Hygiene products, toiletry products, bathroom products, slippers, body braces, pillows, foam cushions, wheelchair cushions, stockings, splints and products that come in contact with the body; cannot be returned - they are single use items. NO hygiene products can be returned if the packaging has been opened per Public Health Policy. I hope you find the above in order.

Do not buy these slippers or anything from Homemark. the slippers lasted 6 weeks before the stitching started to unravel and I have zero recourse. I have been completely dismissed and I am furious.