Shocking service

In the 24/2/2018, I handed in an appliance, still under warranty, to the canal walk store for repairs. Approximately 6 weeks after I called the store to be told it would be back the following week and they'd call me. They never did. 2 weeks ago I phoned head office to be told that the item had not yet even left the canal walk store for the repair centre! After numerous messages and phone calls I was told that I must wait another 2 weeks. I told them this is unacceptable and I either want a full refund or a new appliance (Since I told them that my calls and messages are ignored). I cannot keep waiting. They are unreliable and I have been more than patient enough.