SHOCKING CUSTOMER SERVICE AND RUDE STAFF

I had purchased a UFO Drome from Homemark on the 02/09/15 for my husband as a gift. He had been trying to get the thing to work the whole week, to no avail. He then asked me if I would please take it back on Saturday and tell them that there is something wrong as it wasnt lifting and remote seemed faulty, also the propellar blades were coming off. I had the slip which said 7 day exchange. <br> I went into the East Rand Mall Branch early on Saturday morning and advised them of the problem. I was greeted with attitude and told very straight forward that there is no exchange/refund on the item, can i not read the slip?? I was told that they will charge it for a while and see. I told the lady that i did not have time, i only had 5 mins as i had another thing to do (which anyway isnt any of her business)<br> She then told me that i didnt even purchase it from that branch. <br> When i asked to speak to a manager, i was told that she is the manager. <br> I proceeded to ask for her name, which then she turned to get paper and said out loud \OH MY GOD"- This is absolutely disgusting<br> I feel that the service i received as a customer was disgusting and require further action to be taken against her."""