********** - Refund R799 for the 10-in-1 FLIP PILLOW

I logged a complaint with the company directly on Sep 23, 2022 3:15 am EDT, and up to now I have had no response. Homemark - 10-in-1 FLIP PILLOW I returned the pillow for a refund. Turns out I am not the only customer that came into the the Centurion Store to complain about this product on 27 Aug. False advertising as this is the worst pillow I have ever seen. I took it out the box put it back in the box and when I had a chance took it back to the store in its original condition - Brand new. I was advised that this can not be returned. The lady in the shop called the manger/ owner and he said no refund.

This is the worst item I have ever bought and the fact that more clients complaint about this product before I even bought it is disgusting. (the stuff in the store confirms this) Why was it not taken off the shelve or allow people to open it in the store to at least see the quality they are buying for R799 it is a *******.

I will not stop until I get my refund. I will go public because where is the customer rights? from 27 Aug to now nothing not even a call from the store.

I expect better service than this from your store. Pictures show it is in excellent condition.

Merinda Allam Cell; [protected] Desired outcome: Refund me R799