LR
Lee R

1 reviews | Active since Oct 2010

03 Sept 2015, 14:05

********** - paid and no item delivered!

On 16 July I paid R149.95 via credit card for a posture corrector, which was advertised as in stock and available to be delivered within a short timeframe. When I had still not received it in early August I began phoning Homemark to check where it was. After several unsuccessful calls (phone rang unanswered) I spoke to someone who said he would look into it and call me back. After 10 days with no call-back, I phoned again and spoke to Sifiso. He could not provide an answer and said the customer service manager was not available. He asked me not to list Homemark on HelloPeter.com and said he would call me back some time later. Now that I look at HelloPeter.com I see just how many people are being ********** by this company. Online selling businesses need to be scrupulously trustworthy and customer-oriented - let's hope this ********** one collapses in the very near future, but not before being forced to refund its many ripped-off customers!<br> Avoid it at all costs.

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Replies (1)
Homemark
Homemark's reply03 Sept 2015, 14:46
Official
Hello piplee,

Thank you for bringing this matter to my attention. At the time you placed your order our site was down and no confirmation of the order was sent to our internet division. I instructed them to call you and have this matter resolved.

I apologize for the service you received and the delay in having this matter resolved. I have now received feedback from the internet department and they informed me that your order will be dispatched shortly and you will receive your order no later than Monday.

Thank you for your understanding and patience.

Morne