Ripoff

Bought a item online on the 1st December. On the 2nd I received an email confirmation that the order is on its way. On the 3rd got a call from Homemark representative that there is no stock. I requested a refund and was assured it would be done yesterday. No refund. This is the 2nd time that this has happened to me. See email below Hi Hoosein, We have great news for you! Your order has been handed over to FastWay Courier and they should be knocking on your door really soon. Please use tracking number BR******x to track your parcel. Should you require any further assistance, please do not hesitate to contact us in this regard. Your Homemark Online Happiness Consultant, Michelle Stevens