Quick to deduct money but slow to refund it

1) i have a problem with Homemark debiting my account everyday for two weeks. if you do not get money why not phone the client and make another arrangement? 2) you market so aggressively, i get calls from them at 6:30 in the morning but wait until i ask for something.I wish you paid more attention to what the client wants as much as you hurry to take money from them.3)i cancelled my order, but the order still arrived at my doorstep . Your sales guy and courier guy do not listen!i told them to return the goods, the goods still arrived at my doorstep.4), why do your consultants take it so personal when the client cancels an order. This was practically forcing me to buy and made sure that he ignores my instructions hoping i would've changed my mind i guess. he malkes promises he cannot keep. i'm still waiting for my refund which he said i will get on friday. i called him yesterday, he pretended to be someone else, i left countless messages which were ignored. I could tell that this guy is full of lies , he made every possible excuse not to give me my refund, infact he is refusing to give it back, its his money!