1 reviews | Active since Aug 2015
Product not fit for Market use
I am extremely disappointed in the homemark product that I have purchased from the Dischem store in Overport City Durban. I wash rushed to the Trauma unit at Entebeni Hospital due to severe ear bleeding, they have not only distressed myself but my family as well, as they were under the impression that I had internal hemorrhage .<br> Upon further test and examination it was established that the v-clear machine that was purchased, bruised my inner ear which led to the bleeding, further to the diagnosis, the ENT specialist did advise that there was wax build up in my ear ergo v-clear did not perform the task that it was manufactured for.<br> A product that they have endorsed has not met the satisfaction of the consumer and has misled the general public. I was then advised that they will refund me the money for the machine, my word it is R100, they fail to understand that it is the principal of the matter<br> I then received an email asking as to what compensation is required, how ridiculous! Further this morning i was advised to contact my lawyer by Cher and she supp**** me with her managers email who is Morne.Sad Customer Service and product has deteriorated.
Please be advised as per our correspondence with you our product can not cause inner ear damage as you claim, we are more than willing to refund your purchase if you are not satisfied with the product.
We asked you what it is that you would like to be compensated for and also for you to provide as with a medical report confirming your claims in order for us to access the matter. You informed us that you will be taking legal action and you are welcome to follow any avenue you feel is required.
You are welcome to contact me directly on the e-mail address provided.
Regards
Morne
Please be advised as per our correspondence with you our product can not cause inner ear damage as you claim, we are more than willing to refund your purchase if you are not satisfied with the product.
We asked you what it is that you would like to be compensated for and also for you to provide as with a medical report confirming your claims in order for us to access the matter. You informed us that you will be taking legal action and you are welcome to follow any avenue you feel is required.
You are welcome to contact me directly on the e-mail address provided.
Regards
Morne
