Poor service, in fact no service at all

I purchased an item early November and before the month was out it was already malfunctioning. I sent one email from Homemark from their website on 30 Nov, another to [Email Removed] on 1 December and another to [Email Removed] on 4 Nov asking how do I go about replacing or getting a refund for the faulty unit they sold me. <br> <br> It seems, once a sale is made they do not care about the customer as to-date, I have not received a single response. Not even to say someone is looking into my case. Frustrating.