Poor service

I bought the Milex 23 l Air Fryer Oven on 20 March 2024 from Kloppers in Bloemfontein. In June it stopped heating up. I took it back to Kloppers Bloemfontein. I live in Bethlehem. So When I bought it, I drove to Bloemfontein to get it. It is a 560 km round trip. On 20 July, I drove back to Bloemfontein again to get it booked in. Again a 560 km drive, Imagine what it is costing me now on fuel. Then it was repaired, (after the assistant in Kloppers told me it will be replaced) and this time I paid a local courier to collect it, again costing me R 450. Last week it stopped heating up again. This is unacceptable. I want this unit replaced.

I spoke to a MIlex / Homemark Customer service agent on Monday, 18 Nov, and he said that you will arrange collection that day still. Nothing. I phoned again on 19 Nov asking to speak to a manager, same agent spoke to me and refused to let me speak to a manager, and said he did not receive my email, which is strange because I did not receive any error on the emnail that I sent. So I sent it again. 19 Nov I received a link from couriers that I had to accept, which I did. Today is 21 Nov, and still the unit has not been collected