TR
Trisha R

1 reviews | Active since Jul 2013

08 Nov 2015, 20:15

Poor quality product

I purchased an invisible bra from your Fourways store in June. The item has been utilised once. I recently intended on making use of the bra however when fitting it on, the plastic clip holding the cups together snapped and I am now unable to use it.<br> <br> I am told by the lady at the store that I cannot get a replacement as it is underwear. Really annoyed at having to fork out R150 for a once of use of an item that is poorly made and is advertised as being able to be used multiple times.<br> <br> It's not like I was asking for a refund. I just wanted a replacement product that would hopefully last longer than the first one. <br> <br> Definitely negatively affected my perception of Homemark and makes me question if I would ever shop there again.<br> <br>

0
Replies (1)
Homemark
Homemark's reply18 Nov 2015, 09:37
Official
Hello snazette,

As per our Terms & Conditions printed on the receipt, unfortunately we can't do exchanges or refunds on underwear.

Regards,
Customer Services Manager