POOR CUSTOMER SERVICE-UNHELPFUL

I have purchased an air fryer from Homemark Richardsbay, the store has now been closed. I had a problem with the cord, purchased online through customer services last year, no issue...However I have a problem with the copper area where the cord plugs into, i was asked my Homemark, a very friendly guy to whatsapp image. I did on 14.01.20. received a call to adv that i need to send in, the call cut and nobody called thereafter. i did a voice note through whatsapp to adv, call cut not returned. the lady called, said was trying no answer, no argument with that. however what upset me was she claims she works there since 2012, says to me this isn't a Homemark product. this is when i got upset and told her "do not tell me where i purchased from", besides is she guessing, cos i told her no store here to take the product for repairs. I have a screenshot on whatsapp, where can i email her rude responses thereafter?

I can still remember taking a relative from Escourt a month later to purchase her in Richardsbay, cos of how good this product is. But the customer service lady...or whoever....has really made me angry by saying its not your product!!!!