Poor Customer Service from Homemark Online Store

Absolute Worst Customer Service

Utterly disappointed in the poor service delivery and even worse customer care. I placed an order online and made immediate payment on the 17th of April 2019. According to the website, orders are delivered within 1-4 working days. The failed to provide a receipt of payment and I had to follow up numerous times for a confirmation of my order. Eventually, Michelle from Home Mark provided a tracking number to track my delivery. The tracking number did not exist in the courier company's website, so I followed up yet again with Home Mark. Then I was informed that my parcel got damaged in transit - and they wondered if I will accept the damaged goods. What a cheek? I refused the damaged parcel and advised them that they ought to replace it with a new one or alternatively I want a refund. This Michelle ignored my emails for three straight days before she advised that it will be delivered during the following week. Another week has passed, I am yet again ignored and have still not received my order which was PAID for. I am absolutely disgusted in the poor service delivery and horrible customer service. They take your money but ignore queries! They lie about the 1 - 4 delivery days and they want to deliver damaged goods. I expressed my disgust and they have done NOTHING to correct this or make up for the poor service rendered. Will not recommend them to anyone.