Poor Customer Service

Good Day...

I placed an Order with Homemark on 07/12/2020 today is the 08/01/2021 and they still have not communicated with me what is causing the delay. On their website they promise 3 to 4 working days delivery which is a lie. I decided to contact them on 04/01/2021 requesting a full refund as I do not want to have any business with the company anymore and an employee by the name Bongiwe Qwesha responded asking me to confirm my Banking details so that they process the refund, that was the last time I heard from Bongiwe after I confirmed my Banking Details still no communication. They have a Ghost call center it is merely impossible to speak to a Customer care agent. I do not recommend purchasing any products from Homemark online if you value your mental health.