Poor/Bad Service

I placed an order (#39254) and payed for it on 18 Dec. Recever an mail confirming same and advising that order were dispatched same day. On follow up 5days later i was told that order were with couriers and will be delivered soon. On 24 Dec. the couriers were blamed again and when I contacted the couriers they said that they have not picked up any parcels for delivery from Homemark. I was then transferred forwards and backwards to various of the staff at Homemark and then ask to phone back at 12h00.(still on 24 Dec) when I phoned back I found that they have closed for the day. hen I contacted them on 28 Dec. I as told that the order is still lying in their dispatch. When I ask hen I will get the parcel I was told that they don't know as the person in charge is off for the day and will be back on 29 Dec. I was promised that it will be arranged that I will definitely be phoned to advise me of the delivery details. Up till now I have not heard from them and when I phoned to speak to the manager I was told that they can not find him.<br> Please can you assist.<br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> 0<br> <br> <br> 0