Poor After Service Delivery from Homemark

Email correspondences with Homemark Online Purchases, Friday 2022/07/08, submit complaint, receive email from Raymond Khanyile, incl immediate email from Fastway Couriers (a link I need to confirm pickup address) - all done, left work @ 11h, to box the Milex Airfryer Oven (was dead, no power) Friday night passed, weekend passed. Monday morning 2022/07/11, me and Raymond on emails again, he'll investigate Courier Company, again scheduled for pickup, Tuesday 2022/07/12 late afternoon around 18h30, still no Courier in sight. I emailed Raymond again, stating that I can't afford to pay someone to sit at my house, waiting for a Courier to appear some time. After emails with Raymond from Homemark, no Courier pickup was scheduled for Wednesday 2022/07/13 or Thursday 2022/07/14 or Friday etc. My emails with Raymond thereafter, read about the new 25L Airfryer Oven and if accepted, I'll pay additional amount in, so that Homemark can send me the 25L and pickup the dead 23L. Raymond emailed me, stating they have no stock at all. Wednesday 2022/07/13, I'm again in emails with Raymond, he asking me my phone no, to contact me, I immediately rep****, again nothing happens. Thursday 2022/07/14 morning I email Raymond again regarding email on someone phoning me, he rep**** they only on duty from 09h, OK, before 12h I email again, none. Thereafter I started Google Homemark telephone numbers, after a time, from CT to believe JHB, Raymond picks up, and still don't mention anything about couriers, he even transfers my call, to Leonard Rosen. Explaining all again to Leonard, it was useless, he keeps repeating the same story and that I don't give him time to explain, so I do and then he starts again explaining what I already knew, not assisting with the problem as from Friday 2022/07/08 until 2022/07/14, I gave him a hour, after saying by the end of the day, no a hour, lekker arrogant. Leonard phones me back, informing that I have to lay a new complaint pickup, because the courier was the previous day, Wednesday and today Thursday at my house, nobody and courier also took photos. Leonard blames their problem on me as my problem, no no no, no emails from Homemark after Tuesday night about couriers, or emails yesterday with Raymond, that courier was rescheduled. This is the after service from Homemark, an item that cost me a lot, and not broken by me. When purchasing, all promises to after service, now I saw how is Homemark's after service, a lot spend, now I'm treated as not important, from the 1 promise to another each day. Best of all, Leonard, today at 14h10 demands for an alternative pickup address, so that the courier can go there to pickup item, HALOOOO, the more I try to explain what alternative address, he keeps insisting for courier to go and pickup my item, I'll only think of what I want to think, he's more worried about Popi Act as to service delivery. I tried to explain how in the world can I give an alternative pickup address, if the item is not there, .........xx really. With an attitude, Leonard gives me his Manager details, Heino Gehel, that's in CT still today, with Heino's email address, but no Cellno.

Suddenly after my fights with this Leonard of Homemark, Fastway Couriers phones me, their courier was at my house, nobody available, and again I explained why there's nobody. Truly I can't believe this.

Best of all, a week passed, courier picks my item up tonight, Thursday 2022/07/14 before 19h and keep my item at personal house and be COURIERED only on Monday 2022/07/18 to where ever.

This means, Homemark's repair time is 21 working days, a week gone/passed due to Homemark's Poor Service Delivery and as if I can afford to have no Oven, I have children that I must provide food to a night, this is how important client service is to Homemark