Pathetically poor service HomeMark Somerset Mall

I bought a Callus Free Plus machine from your Somerset Mall branch on 15th Feb and returned it 18th Feb.<br> <br> I tried the machine briefly and was immediately very disappointed with the poor performance of the item.<br> <br> It does not do what your TV AD proclaims. It stops when the slightest of pressure is app****. <br> <br> I tested this by removing the roller from the top of the machine as well as by testing the actual roller itself. <br> <br> Your branch refuses to refund, because the packaging was opened and the item tested.<br> <br> How is one supposed to test a product without opening the packaging?<br> <br> I feel extremely mislead by the advert, and feel that HomeMark is making a simple process extremely hard and unpleasant when I am protected by the CPA. <br> <br> I am fully entitled to a full refund, if the item is returned in original packaging within 7 days. It clearly states this on the invoice with no fine print or any exclusions which prevent me from returning this product. <br> <br> Is this how you treat clients? <br> <br> I honestly had more faith in your organization and feel that this situation needs to be addressed urgently!<br> <br> Please feel free to contact me should you desire any more information. <br> <br>