HR
Heather R

1 reviews | Active since Dec 2024

17 Dec 2024, 13:14

PATHETIC SERVICE

I was promised a Defrosting 4-in-1 board almost 2 months ago. I have dealt with a Rep from Port Elizabeth and he advised that stock would be sent to Makro. After following up every 2nd week I was told that there’s a delay but has been shipped. On Friday I received a call from the rep advising that I will have to order online due to NO STOCK AVAILABLE which did not make sense. The Rep advised that someone from Homemark would call me to explain. 1st they told me they didnt have enough stock then they told me to order online which would have cost me more. My concern is why did they promise me the stock and then after 2 months advise they don’t have. Immediately I checked on take a lot and to my surprise they had stock. I ordered Friday (13:12:24) afternoon and received my product Tuesday morning 17:12:24 (today) and still paid less than what Homemark was going to charge me. This is a ******* . Poor service and very dishonest with clients. It’s basically a money making scenario. Take a lot is the best.

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