AU
Arno U

1 reviews | Active since Jun 2015

05 Jun 2015, 09:55

Order Paid but reveiving no feedback.

placed an order for a Polaroid dash cam on Thursday 28 May. Paid by EFT and used the Express Payment option that costs extra so that the payment can be cleared within 1 hour and reflect in HomeMarks account. I also entered their email address for confirmation email from the bank and I also sent them an email containing the payment confirmation. It's one week later and so far I haven't received any feedback by mail or phone to confirm the payment was received or any information concerning my order. I send them emails on their contact page and tried to phone them to no avail and when you do reach them they just transfer you from the one department to the other and after a while the line gets cut off.<br> All the other companies inform you of your order progress and you receive your package within 5 to 10 working days. This is unacceptable that you have to phone and send emails to find out about the status of your order where other companies keeps you informed of all the steps in their process till your package arrives at your home.<br> I am still waiting just to find out if they have stock, if the package has been sent etc<br>

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Replies (1)
Homemark
Homemark's reply09 Jun 2015, 12:38
Official
Hello uitenwaj,

Thank you for bringing this matter to my attention. I have been in contact with our online division and they have informed me that you will receive your order within a few days, I would like to take this opportunity to apologize for the inconvenience as this is not the standard we aim for.

We look forward to continuing our relationship with you in the future, please do not hesitate to contact me directly on ***. Our commitment to providing you with the best products and service is our primary goal

Best regards
Morne