Online purchase not in stock - Massive delay in refund

Well, after this experience I know why I prefer mainstream online suppliers. So, I decide I would give Homemark a try for my wife's gift. Granted, I left it to late and I had no choice for the gift I knew she wanted. I went on line to Homemark and pushed 'buy' on the item I required and transacted on my credit card. This was a Tuesday. On Thursday I receive an email informing me that there is not stock. Okay, my wife's birthday is on the following Monday and I've just blown my budget. So its more than one week later and I still do not have a refund or even a call or email regarding my R1699.00 I have sent two emails, phoned three times and been cut off on numerous occasions. My recommendation is never to buy online from Homemark. They are very unprofessional in a service driven industry.