Online purchase, no confirmation, no order no

Hello, <br> <br> I ordered a Thermo Slim Neoprene Waist Cincher on the homemark website, my account debited, but i am yet to receive confirmation of the order, and cannot track the status. no one seems to know what is going on. <br> <br> Can i please have my money back, this is such an unreliable company, the fail at the basics of E-commerce.<br> <br> <br>