Not willing to replace drone after loss because of malfunction

<p>Good day. I got one of these Koome 300 drones for my birthday over Christmas and after a few flights it started to drift with a breeze, I tried returning it but it was battling to respond, my next reaction was to press the "return home" function and it went completely in the opposite direction and it was gone. I loved it so I landed up buying a second one and tested this "return home" function. It does not work at all. I have asked for a replacement but was sent away. I find this very unfair as I have flown other drones where this function works. I am still enjoying my second one but with a bitter taste in my mouth as I am not happy with what happened and how I was not even heard. I have left the remote and box with the Alberton City branch, I would like to get that drone replaced as it was not really my fault it went missing due to the return not doing what it was said to do. I have taken some time to complain as I put out flyers in my area but nobody has come back to me so I have to presume it's not going to be returned to me.</p>