Not responding to messages

Hi am trying to call home mark for over 3 weeks now they are bad in answering from Reception and if they do. They will ask me to leave a message for Anele who is responsible with dealing with my Mothers case. She will not call me or respond to anything which am not certain if she even recieves my messages.<br> <br> Can she please clear if we getting our refund because Vodacom will not assist us if there if not directive from Homemark. <br> <br> Homemark service if bad, I'll never deal with them again or recommend any one to deal with them.<br> <br>