Not colecting the broken items from Musica

I Handed in a broken Poloroid tablet at Musica, Mall of the north in Polokwane on the 17th of July 2015 for repairs as it is still under guarantee. On the 23 of August 2015 when I acquired the progress of the repair I was informed yhat the item was not yet collected by Homemark. On further enquiry I was told that the lady from Homemark Martha from customer caresaid that they had problems with the courier. 40 days later no this is pathetic this morning I was called by a person from Homemark apologising and said they will come and collect it today because the item was not booked for repair that is why it was not collected but I am sitting with several emails that was send by the lady at Musica to Martha where she also rep**** that the item will be collected now after 40 days it apparently was not booked BULLDUST I suggest you give back the money I paid for the item and let me buy another one from a reputable company I am done waiting on poor pathetic businesses.