NON-PROFESSIONALISM AT ITS BEST!!!

Never seen such a HIGH level of non-professionalism and no sense of customer service. I placed an order with Homemark on the 29 November 2018 in which I ordered five items. When I finally received the order on the 5 December 2018, I noticed that two products were substituted with things I did not order without any communication. I sent an e-mail to Homemark on the 10 December 2018 explaining this and was very displeased that I was not consulted if the products were out of stock and if I wanted to exchange for something else or if I want a refund. To add on to my woes, Homemark did not respond to my e-mail and resolved the problem by sending me another package with another wrong item and one right item only the right item was not in a box and looked like it had been used. I mean the wrong item included in the second package was in the first as well. I am really disappointed and have decided that I will keep the first items would never order from Homemark again. To think that nobody has even contacted me regarding a collection of the extra items is just unbelievable.