No update after 2 weeks (again)

Received feedback on HP on 21 Sept from Morne : I asked Noby from our service department to call you and resolve this matter. We will send you a new unit as a replacement.<br> <br> My response to the above : Thanks that would be great .... but when will this happen? This was posted 2 weeks ago - Noby called me on 22 Sept to tell me she's waiting for approval. Seems like approval has been given already if I read response above. <br> <br> Haven't heard when delivery will happen. Please can someone give me an update.