No response on emails/facebook/twitter

On 11 March 2015 I ordered a Callus Free Plus (Subscriber Promotion) online. On 31 March I received a \Curlecue"curling tongue. I send an email the same day and receive the following email back:<br> <br> Noby Kheswa Mar 31<br> Good day<br> We have loaded an exchange.<br> We apologize for any inconvenience caused.<br> Kind regards<br> <br> I returned an email the same day requesting the price of the curling tongue (so I can pay possibly pay for it) <br> I never received the \""exchange\"" and no response on the email and also no response on emails I send later on 25 April 2015 and 6 May 2015. I left a message on the Homemark Facebook page and on Twitter. No response. Needless to say I cancelled my subscription and will never buy anything from Homemark again."""