No Response and No Delivery

I contacted Homemark on the 19th of May 2015 regarding the 5-in-1 Steam Mop which I bought via Groupon in April 2015 and registered it with the Homemark warranty. I used the product twice and the third time it would not work. I was transferred to a lady called Noby who then said they could do an exchange since the product had been recently bought, all I had to do was send an email with the proof of purchase. She then said they were out of stock but once stock was received I would get the product. I sent the email on the same day.<br> <br> After making several attempts to get hold of her to follow up since I had no response since sending the email, I finally got hold of her on the 12th of June 2015. She then said they now have stock, she has my email with the delivery address and they would deliver on the 17th of June 2015. No delivery was made, no response whatsoever and I am still waiting.