No product, no refund, but goods paid for

I ordered a back brace from the Homemark website around July 15th. The amount was duly deducted from my account. No receipt, order number or any other information was supp**** by the website. I phoned the help-line, and was given the order number 34601. Nothing happened after that. After phoning at least ten times, speaking to Cher, Debra, Subeida and Siphiso, all I got was empty promises. I finally got a promise that my money would be refunded the next day. Needless to say, it was not, and still is not.<br> I seriously advise against any dealings with this company. The huge number of complaints on this site substantiate this.<br> Rob Nagel