No order received

On 25 February I place an online order. On 5 March I received an email stating that my order had been dispatched and I should receive it in 3 - 5 days. Email also stated that goods sent via courier so made sure I was at home to receive goods.<br> <br> On 12 March I sent an email querying where my order had been sent as it was a week since the dispatch email and still no product. I received an email from Noby on 16 March stating that it had been sent to my PO Box number and she gave me tracking number of product. I contacted my post office only to find out that no such tracking number exists - the post office had phoned their track and trace department, as had I, and both of us were told that no such number was registered on their system.<br> <br> I phoned Noby to query this. She told me that she would get the slip from the warehouse and send me a copy as proof that the parcel had in fact been dispatched. I eventually got hold of Noby again at 16:30 that same afternoon only to be told that the slip she had received from the warehouse in fact didn't reflect any tracking number.<br> <br> I cancelled my order immediately with her and insisted on a full refund. Should get it in 24 - 48 hours.