No Luck from Homemark

So myself and my wife saw the soup mate pro and decided we would like this. We for the first time used it about 2 weeks ago and nothing happened. the soup functions did not work and the Jug was also cracked. We then took the unit back to the store and they then replaced the unit with another model. We got home and I tested the unit with the boil function and it boiled the water. So yesterday we used the unit again and low and behold the unit did not work. None of the functions are working. Im done with homemark and would like a refund because 2 of your units are now not working.