GP
Gary P

1 reviews | Active since Mar 2009

18 Nov 2015, 14:36

No feedback, no refund, no product anymore.Nothing

Bought a Polaroid dashboard camera on 26 Aug. After less than a month, item stopped working. I called, spoke to Noby Kheswa about my problem. Sent courier to collect damaged product to send in for repairs (21 Sept.) After 2 days, heard nothing, so I emailed Noby Kheswa (23 Sept.) to inquire about how long repairs generally take. Got no response. Sent a 2nd email 25 Sept. asking the same, but again, got no response. Sent a 3rd email (30 Sept.) asking the same question, got no response again. Called Homemark to ask for her manager, Morne van Eck, who told me he will get her to reply to my emails. Got a short email back saying her manager, Morne, instructed her to email me feedback. She said repairs take 4-6 weeks. It has now been almost 9 weeks, and again, I have still heard nothing. I emailed again Monday this week (16 Nov.) saying that it has now been almost 9 weeks and I still have heard nothing. Got no product and no refund and again, no response to my email from 2 days ago.

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Replies (1)
Homemark
Homemark's reply03 Dec 2015, 15:35
Official
Hello pak02353,

I would like to apologize for the service you have received. Please be advised that we will refund your purchase in full.

Regards
Customer Services Manager