No Feedback from Verimark

I bought a Topmop for R399 from Homemark and after 3 months it stopped working. Game Store in Paarl exchanged it immediately and kept my receipt. It is 3 months later and again the same problem is occurring. As the guarantee is for 6 months, I decided to write directly to Homemark on 2 January 2016 to try and find out if this is my problem or a design problem. Zubaidah rep**** asking for my cell number which I duly sent many times thereafter. I sent at least 6 emails asking them to contact me as well as complaning about their lack of communication and now I turn to Hellopeter as I get no word from Homemark . <div><br></div><div><em>(Supplier name changed from Verimark to Homemark by Hellopeter.com)</em><br></div>