No Delivery on order 39087 placed online

I placed an order for a Polaroid Waterproof Camera XS9 on 9 Dec 2015. I called the Sandton branch beforehand to inquire whether they had stock before i ordered and they confirmed that they did. I subsequently ordered the camera online and received a confirmation email stating my order was on it's way and would take 2-3working days. It has now been a week since and i have not received my order. After countless attempts to contact customer service, i eventually got through only to be told that I'd have to wait 2 hours to talk to the lady that can help me.<br> <br> I'm struggling to understand how a Sandton head office would take a week to deliver an instock item within the Johannesburg area. I definitely will not be using their services again! This is such poor service. At least have the professional courtesy to inform your clients about the status of their orders. It seems the people at customer service have no idea what's going on.