NO DELIVERY - NO GETTING BACK TO ME

On 16 February I received a delivery from Homemark which was short delivered one item (SET004). I phoned Customer Service on 18 February to log the problem - they took my details and promised to get back to me; on 22 February I phoned again as no-one came back to me - again they promised to get back to me; on the 24th I phoned again and to this day I have not had anyone get back to me, neither have I received my delivery.