LG
Linda G

1 reviews | Active since Aug 2015

25 Aug 2015, 14:09

No Delivery

I have had terrible service from Homemark. I placed and paid for my order on 16 July 2015. Noby Kheswa did not get back to me. I called on numerous occasions. I called and spoke to Sher. Sher keeps telling me she will contact the warehouse. After about the 5th call, I was told they don't have my address. I emailed my address. A week later I contacted them and they said they don't have my address????? I then sent my address through again - a couple of times so that they don't miss it again. To date, I don't have my goods delivered or a phone call or email to advise what the hold up is. It's been a month and a half. Disgusting service. I will not be buying anything from this company again. I have never had bad service from any other online company. Didn't think this one would be any different but goodness!!!!! They sure give online shopping a bad name.

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Replies (1)
Homemark
Homemark's reply31 Aug 2015, 15:54
Official
Hello southp,

Thank you for bringing this matter to my attention. Please take into consideration that we were experiencing technical problems with the site at the time. I have been in contact with the online department and was informed that your parcel was dispatched and was signed for. Rest assured that I will be taking this matter up directly with Noby.

Please accept our apology for the delay and inconvenience as this is not the standard we aim for.

Regards
Morne