AA
Alain A
1 reviews | Active since Jul 2012
29 Sept 2015, 13:26
No customer care
i have ordered a pair of headphones from Homemark, online, on the 14/09/2015. the money was taken from my credit card within seconds of placing the order.<br> after waiting for a week, i have emailed, using [Email Removed] (twice), using the online contact form (twice) and calling the call center.<br> no information has been provided to me as to the reasons for my purchase not being sent to me. Homemark is not calling back, not answering emails. i called again today to be told that the person in charge of online orders is on lunch until 1400. i am waiting for a call back.
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Homemark's replyOfficial
29 Sept 2015, 14:50Hello FrenchExpat,
Thank you for bringing this matter to my attention. I have been in contact with the online department and they have informed me as per your discussion with them your funds have been processed back to your card due to the fact that we ran out of stock of the specific item. We do apologize for the inconvenience.
Please be advised that the funds do however take 4-7 days to reflect in your account.
Best regards.
Morne
Thank you for bringing this matter to my attention. I have been in contact with the online department and they have informed me as per your discussion with them your funds have been processed back to your card due to the fact that we ran out of stock of the specific item. We do apologize for the inconvenience.
Please be advised that the funds do however take 4-7 days to reflect in your account.
Best regards.
Morne
Homemark's reply29 Sept 2015, 14:50
Official
Hello FrenchExpat,
Thank you for bringing this matter to my attention. I have been in contact with the online department and they have informed me as per your discussion with them your funds have been processed back to your card due to the fact that we ran out of stock of the specific item. We do apologize for the inconvenience.
Please be advised that the funds do however take 4-7 days to reflect in your account.
Best regards.
Morne
Thank you for bringing this matter to my attention. I have been in contact with the online department and they have informed me as per your discussion with them your funds have been processed back to your card due to the fact that we ran out of stock of the specific item. We do apologize for the inconvenience.
Please be advised that the funds do however take 4-7 days to reflect in your account.
Best regards.
Morne