NEW CONTRACT BUT NO NEW DEVICE

We got a phone Samsung tablet from Homemark and it got lost after a while. Upon trying to block it on the network, the network provider told us that they cant block it because the phone was upgraded. This was a shock because we dont even have a new \upgrade\" tablet/handset. There is foul play here! <br> Over and above everything the customer service is very poor. No one is proffessional and there is no accountablity whatsoever! We get sent from pillar to post (wasting airtime) as no one knows how to assist us. The worst is that these *********** consultants are rude and they just hang up on us! <br> This is extremly bad for the reputaution of the company, let alone the brand! <br> Can someone call us and sort this today please! I need a way forward now! "