N1 CITY, CAPE TOWN REFUND REFUSAL

I have been to your N1 City, Western Cape store on 28/04/2018 to buy a Air o Space Sofa. It was around 4. We recently renovated some space and I needed to take fitting of the sofa before taking a decision on the item. The measurements appear on the box but it is in inches and I am not good at translating inches to centimetres. With that said, I paid cash (not card) for the unit and discussed with your store manager that I will be back very shortly if the unit does not fit since we live opposite the mall, literally walking distance. We used a car so it was going to be so much faster. After paying cash, the manager instructed one of the staff members to tail me to my vehicle. She (staff member) kept telling me in a very odd way that the manager said she should go with me in my vehicle to observe. We had other passengers and could not take her in with us to take the fitting. I returned to the store by 16:45. The store doors were closed. I knocked and it was opened. As usual, rap music was blaring and the manager sat in his seat, far reclined and just glared at me. He engaged with the store assistants instead of me, the client. He then instructed them to open the item and inflate it. On opening the unit, a bit of dust was visible on the side of the unit. The rest was all clean and neat. They refused to refund. I left, saying I will wipe the dust off and return. The staff as aggressive in nature and I left for the sake of avoiding conflict. The manager advised that it will be best for me to revisit the store at 08:30. On my return I was met by a shop assistant who refused to refund, based on what she discussed telephonically with the manager. I was advised that the manager is not in on that day. I have video footage of the visit to the store and the refusal to refund. I was told to return the following day when the manager is available.

I returned the next day, the 3rd attempt to get my refund. The manager refused to engage with me and called the security staff to whom he accused me of ***** and insisted to have me removed from the store. I have video footage of this too. I want my refund without any problems of being told that too much time passed and that I am now outside the refund period.