Misleading customers

I bought a Milex Nutri 1200. Just after the warranty expired the unit broke. In January I inquired from Homemark Tygervally if spares could be obtained. The shop manager said he would inquire and get back to me. No feedback was received. I visited Homemark Tygervally again in February to re-enquire what is happening. Incidentally I met the Area manager there, who assured me that spared were available and that he will get back to me. once again no feedback was received. I wrote an e-mail to him (to date unanswered) and phoned more than a dozen times. When he did answer, he assured me that spares were on their way. The last time we spoke (July) he assured me that the spares would be sent to our address within the week.

To date no spares have been received. he is also not answering his phone any more