MAGICAL FLYING FAIRY NOW A NIGHTMARE !

My daughter received a Magical Flying Fairy for Christmas 2015 (purchased at Festival Mall on 9 Dec). This worked once (under adult supervision) and now refuses to work. I returned the unit to The Glen store on 6 April and was informed that there are NO GUARANTEES on their toys and that I should throw it away since the repair costs would be as much as a new one (now on special at R 69.99). I contacted Homemark via their Facebook page as well as their customer service email. No response to my email, but I received a comment via Facebook to state that I was indeed entitled to a replacement unit and to provide my contact details to make arrangements. Today I receive a call from Sifiso at customer care to say that I am not entitled to a replacement but that they are prepared to repair it under warranty. When I mentioned the message I received I was told to send proof of this, as their Facebook department denies any such comment - in other words I am the **** ! All of a sudden I am told a different story about it not being within the replacement period?? .All of this hassle for a klds toy now marked down to R 70! I feel sorry for the customer care agents who have to defend this company!