LACK OF SERVICE

I placed an order on 20 Sep 2015 on the website for the twist mop after seeing it on Tv. As per their delivery time it says 3-5 Working days. I still to date have not received my order??<br> I have followed up with calls and all I get is \we are out of stock"- THEN WHY DO YOU STILL ALLOW ORDERS TO BE PLACED??<br> I have sent numerous mails to the e-mail address on the website and guess what - NO RESPONSE.<br> <br> I will NEVER EVER use homemark again - and now the fight begins to get the money back since my order is not coming... <br> <br> """