lack of feedback and no delivery

we placed an order in the beginning of March and were quoted R503 for an airfryer glass bowl replacement. a deduction of R550 was taken off our account on 09 March. I have called and spoken with numerous people including a customer service Manager Cher. she has told me on 3 occasions that she will call the warehouse to find out where our order is but she never calls back. I've probably spent R500 on phone calls. shocking service. I will never buy from Homemark again.