Lack of customer care

I am very disappointed in the service received from Homemark this week, firstly i contacted all the homemarks inthe west rand area looking for a certain product but my calls were received with attitude and the staff does not know what they're doing. I then ordered my product online via an female agent and ive sent my payment on Wednesday with Surprise no feedback was given to me about the next steps to receive my product. Why should i as a client chase after the consultant to find out amy information regarding my product. Ify product is not on my door step before Christmas eve i will demand a refund and i mean full refund of R599.95. If a sales consultant does not contact me soon i will make it known about the service at Homemark. Reference Number *** Amount R 599.95 FIX THIS!!!!