Horrific customer service

<p>After placing an order online on 14 Nov, made payment immediately and emailed proof of payment. Received confirmation of order and advised delivery would take 5-7 days. I was contacted about 10 days later to advise they couldnt deliver to a postal address (which is not mentioned at anytime while making the purchase as most online stores do). I gave my work address over the phone and emailed it to confirm. But nothing. So I called the customer line numerous times to be told "ja, maybe next week Wednesday"... Many Wednesdays have come and gone...and nothing. This was for a gift for 6 Dec...well now I in panic mode it wont arrive for Christmas. When calling the customer care number you are made to feel like you are an interruption to their day, no apology, no sincerity, no attempt to really be of any assistance. Just "its at warehouse, maybe you get it next week". I got an email on 13 Dec...again asking for my delivery address after giving it to them 5 times either by phone or email! Ive spoken to 3 different ladies and I was always polite and pleasant on the phone, only to be made to feel like why am I wasting their time. Im absolutely dumbfounded at the bad level of service this company delivers, and going to have one very dissapointed 7 year old child cause Im probably going to wait "ja, maybe next Wednesday" for months to come. </p>