Horrible.afyer sales/ repair/ company policy

I was gifted the Milex air frye with the rotisserie function(the large oven). I love the product but mid December the rotisserie stepped working. The store indicated the warehouse was already closed so I should bring the product to them in Jan 2024. I left it ar N1 city to be sent to the warehouse for inspection/repair or replacement. I never got any paperwork for it either. I was messaged to pick my oven/air fryer up on Monday 12 Feb 2024. They gave me someone else's repaired product. Apparently this the the way they work. The repaired rproduct was scratched and the forks werre filthy. Someone st the store suggested they get stock from another branch. I was called in the week and advised the oven is ready. When I enquired, I was told the Homemark decided to the replace the forks only. I an disturbed at the thinking related to giving me someone else's oven and thinking that I am just expected to accept this.

I want my oen or new replacement. At this stage I have no faith that the product I will be given will be mine since on paperwork exists and none of this was explained on purchase or return. In the mean time the product twas paid for hat I don't have use of and the guarantee contines to run out. I want my new product and I think it should be NOW.